What shipping options do you offer?
We offer standard and DHL fast shipping options. You can choose your preferred method at checkout.
How long will it take to receive my order?
Processing time is typically 10 business days. Standard shipping usually takes 15-20 business days, while expedited shipping can arrive within 7-9 business days.
Do you ship internationally?
Yes, we ship to select international locations. Please check our shipping options at checkout to see if we deliver to your country.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected timeframe, please contact our customer service team. We will assist you in tracking down your package.
What happens if my package is lost or damaged?
If your package is lost or damaged during transit, please reach out to our customer service team. We will work with the shipping carrier to resolve the issue.
Are shipping costs calculated at checkout?
Yes, shipping costs are calculated based on your location, selected shipping method, and the total weight of your order. You will see the shipping fees at checkout before completing your purchase.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately. We can update your address as long as your order has not yet been processed.
What is your return policy?
Unfortunately, we cannot accept returns on any customized products, including those with logos, unless they are damaged or defective upon arrival.
How do I initiate a return for a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund in such cases.
Will I have to pay for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
Can I exchange a customized item instead of returning it?
We do not offer exchanges for customized products. If you’d like a different item, please return the original product if applicable and place a new order.
How will my refund be issued?
Refunds for approved returns will be issued to the original payment method used during the purchase. Please allow 3-5 business days for the funds to appear in your account.
How long will it take to process my return?
For approved returns of damaged or defective items, we will process your refund within 5-7 business days after receiving the product.
Are there any items that cannot be returned?
All customized products are non-returnable. Additionally, opened or used items cannot be returned for hygiene reasons, except they are dead on arrival.